Resource centre
Learn how MyRide works.
Every part of the platform explained in one place: the dispatch board, the apps, the portals, the phone desk, and the rules running behind all of them.
How it fits together
Every booking lands in the same place.
Work arrives from every channel you run, is dispatched from Mission Control, and is priced, invoiced and checked by the same system underneath.
Work arrives
Mission Control
The live board: bookings, allocation, tracking, drivers and vehicles on one screen.
- Bookings
- Allocation
- Live tracking
- Drivers
And the same system handles
Getting started
Set the company up, bring your existing data across and take the first booking.
- 01Platform overview
- 02Company setup
- 03Onboarding checklist
- 04Importing your data
- 05First booking
Ready to read
Written up in full.
2 of 210 topics
Mission Control · Service areas
Locations & Zones
Define where you operate: service areas, availability regions, pricing by location, airport and port zones, and the boundaries dispatch allocates against.
Read itCompliance · Checklist photo record
Taxi Checklist & Photo Record
Daily vehicle inspections and photo evidence submitted through the Driver App, with every check stored as an audit trail in Mission Control.
Read itThe products
One section for each place work happens: the dispatch board, the apps, the portals, the phone desk.
7 areas
Mission Control
The live board: taking bookings, allocating drivers, tracking journeys and keeping the fleet moving.
37 topics, the deepest area in the centre
- Overview
- Settings
- Service areas
- Dashboard
- Bookings8
- Allocation5
- Live tracking
- Drivers5
- Vehicles4
- Customers
- Lost property
- Troubleshooting
Customer app
What passengers see: booking, tracking, saved locations, payment and journey history.
- Getting started
- Settings
- Profile
- Bookings5
- Live tracking
8 more · 18 topics
MyRide Partner
The driver side: documents, availability, job offers, contracts, earnings and payouts.
- Getting started
- Settings
- Profile
- Documents
- Vehicles
13 more · 21 topics
Booking portal
Your own booking website: branding, embedding it in your site, quotations and payment.
- Getting started
- Settings
- Branding
- Website embedding
- Booking a journey
5 more · 10 topics
Business portal
Corporate accounts: users, departments, booking approvals, spending controls and invoices.
- Getting started
- Settings
- Users and permissions
- Departments
- Passengers
7 more · 12 topics
Kiosk
Self-service booking on a device your customers use in person.
- Getting started
- Device setup
- Settings
- Branding
- Pickup locations
2 more · 7 topics
Phone system
The phone desk: routing, queues, recordings and taking a booking straight from a call.
- Getting started
- Settings
- Users and extensions
- Incoming calls
- Outgoing calls
6 more · 11 topics
Running the operation
The rules behind the work: contracts, what a journey costs, the money, compliance and what the numbers say.
6 areas
Contracts
Recurring and contract work, from creating a contract through bidding to monitoring it.
- Overview
- Creating contracts
- Recurring work
- Bidding4
- Driver assignment
3 more · 12 topics
Pricing
Tariffs, fixed fares, waiting time and every other charge that makes up a fare.
- Overview
- Settings
- Mileage tariffs
- Fixed fares
- Vehicle pricing
6 more · 11 topics
Finance
Payments, refunds, credit limits, invoicing, driver commissions and reconciliation.
- Overview
- Settings
- Customer payments
- Refunds
- Business accounts
8 more · 13 topics
Compliance
Driver and vehicle requirements, document checks, expiry reminders and safeguarding.
- Overview
- Settings
- Driver requirements
- Vehicle requirements
- Document verification
8 more · 13 topics
Marketing
Promotions, referral programmes, customer segments and campaigns.
- Overview
- Settings
- Branding
- Promotions
- Referral programmes
3 more · 8 topics
Analytics
Reporting across bookings, dispatch, drivers, the call centre, revenue and customers.
- Overview
- Dashboard
- Booking performance
- Dispatch performance
- Driver performance
7 more · 12 topics
Platform
Company settings, the services MyRide connects to, and what changed.
3 areas
Administration
Company settings, branches, team members, permissions, security and audit logs.
- Company settings
- Branches
- Team members
- Roles and permissions
- Notification settings
4 more · 9 topics
Integrations
Payments, accounting, booking partners, maps, communications and the API.
- Overview
- Payments
- Accounting
- Booking partners
- Maps and location
3 more · 8 topics
Product updates
Release notes, new features and what has changed in the product.
- Release notes
- New features
- Product changes
3 topics
Elsewhere in resources
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