Accessible transport requires more than simply allocating a vehicle. Passengers may require wheelchair-accessible vehicles, specialist equipment, assisted boarding, passenger escorts, safeguarding procedures or specific driver training.
MyRide helps transport operators, local authorities, healthcare providers and community transport organisations manage accessibility requirements from booking through to journey completion.
From wheelchair-accessible vehicles and passenger assistance through to healthcare transport and special educational needs services, MyRide provides the tools needed to deliver safe, reliable and compliant mobility services at scale.
Mobility & Accessibility
Many dispatch systems treat every booking the same. Accessible transport doesn't work that way.
Every passenger may have unique mobility requirements, support needs or safeguarding considerations. MyRide allows operators to capture, manage and act on those requirements throughout the entire journey lifecycle.
Drivers receive the information they need. Dispatchers maintain visibility. Passengers receive a safer and more personalised service.
Not every vehicle can fulfil every journey. Mission Control allows operators to identify and allocate specialist vehicles based on passenger requirements. Dispatch automatically considers vehicle suitability before allocating work.
Accessibility requirements should not need repeating on every booking. MyRide creates detailed passenger profiles that store important mobility and assistance information. The information follows the booking automatically.
Some passengers require additional support during travel. Drivers can receive instructions that improve service quality and passenger confidence.
MyRide includes dedicated tools for SEN transport operators and local authority contracts.
Healthcare transport often requires higher levels of visibility, accountability and compliance. Operators maintain complete visibility throughout the transport process while reducing administrative workload.
Some journeys require additional personnel beyond the driver. Escort assignments remain linked to the booking and visible throughout the operational workflow.
Accessible transport often requires specialist training and certifications. Only appropriately trained drivers can be allocated to relevant journeys.
Passenger safety remains at the heart of mobility services. Every action remains recorded and traceable.
For vulnerable passengers, visibility creates reassurance and improves communication and trust throughout the transport process.
Mission Control gives operators live visibility across every active journey, helping teams respond quickly to changing situations.
Many mobility services involve recurring journeys: school transport, healthcare appointments, day centre transport and community transport.
MyRide allows operators to manage recurring schedules without creating unnecessary administrative complexity. Changes can be applied centrally while maintaining full visibility.
Keep passengers, carers and families informed at the right time.
Many accessibility services operate under contract with councils, healthcare providers and public sector organisations. Operators can quickly demonstrate service performance and compliance.
The platform adapts to the operational requirements of each service.
MyRide AI helps operators manage complex transport requirements and reduces manual workload while improving service visibility.
Accessible transport is about more than moving passengers. It's about delivering safe, reliable and dignified journeys for people who depend on the service.
The result is a transport platform designed around the needs of passengers, drivers, operators and commissioning organisations.
Manage mobility services, passenger requirements, safeguarding, compliance and operations from one connected platform.
