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Fully Integrated Call Handling

We've taken the headache out of managing your call centre. With MyRide’s built-in RingCentral integration, your entire phone system is already connected, with no setup needed. Just plug in and go.

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A MyRide call agent taking an incoming passenger call at their desk.

Fully Synced

MyRide's RingCentral integration is built-in and ready to use. No setup required. Just plug in and go.

About Phone System

Synchronising every call with real-time fleet data to eliminate manual lookups and operational latency.

The MyRide Phone System is a mission-critical module designed for high-volume dispatch centres. By integrating directly into your booking core, it transforms anonymous calls into data-rich interactions. Dispatchers no longer ask for names or locations; they receive a complete profile, active trip status, and live GPS coordinates the moment the phone rings.

Faster Dispute Resolution

90% ↗

Faster Dispute Resolution

90% ↗

Features

Deep-Tier Telephony Logic.

Technical modules designed to maintain operational quiet and institutional-grade oversight.

Faster Dispute Resolution

0% ↗

Shorten the "Claim-to-Close" window using Immutable Audio Auditing hard-linked to every booking ID.

Profile Match Accuracy

0%

Bridge the gap between phone lines and your database with Automated CID Cross-Referencing.

Reduction in Average Handle Time (AHT)

100% ↙

Eliminate manual passenger lookups with instant profile injection, moving from "Hello" to "Confirmed" in seconds.

Data Sync

Instant Passenger Profiling

Automatically identify incoming callers and surface an overlay of their last trip, saved favourites, and lifecycle booking history.

✓Eliminates "Who is calling?" and manual profile lookups.

Frictionless Experience

Click-to-Book Call Popups

Create new reservations directly from the active call notification. The system auto-populates passenger data, requiring only a destination to confirm.

✓Reduces "Call-to-Confirmed" time by 50%.

Intelligent Routing

Zone-Based Call Distribution

Programmatic routing logic that directs enquiries based on specific dispatch zones, operator language skills, or current staff capacity.

✓Ensures high-priority calls land with the most available agent.

Capacity Management

Automated Queue Callback

During peak surges, provide callers the option to hang up and maintain their place in line for an automated return call when an agent is free.

✓Eradicates engaged tones and lowers abandonment rates.

Omni-Channel Flow

Instant Comms Trigger Engine

Immediately send ride confirmations, live tracking links and digital payment requests by SMS, WhatsApp, email or push notification the moment the call ends.

✓Automates the passenger's post-call reassurance.

Performance Governance

Live Call Analytics & Agent Monitoring

Real-time dashboards for call volume and conversion rates, featuring "Barge-In" and "Whisper" modes for live trainee support.

✓Ensures 100% service quality and agent accountability.

More Features

Telephony Governance & Continuity.

Granular management tools designed to handle the daily exceptions of a high-volume, data-driven dispatch centre.

Time-Triggered Routing

Program the system to automatically transition call flows to night-shift teams or external bureaus based on time, day, or holiday presets.

Immutable Call Archiving

High-fidelity recordings are automatically encrypted and hard-linked to the specific booking record for instant dispute resolution and audit trails.

Invisible Supervisor Support

Allow senior managers to join active calls to speak directly to the agent without the passenger hearing, ideal for training and complex escalations.

Fraud & Nuisance Mitigation

Hard-block specific identifiers or geographic regions at the carrier level to protect dispatchers from harassment or fraudulent booking attempts.

Comparison

Legacy vs. Integrated Logic.

A side-by-side technical comparison between traditional telephony and the MyRide integrated communication layer.

Traditional VoIP/Analogue

×

Phone number only.

×

Manual entry/Switching tabs.

×

Static/Manual Transfer.

×

Manual recording logs.

×

Engaged tones/Dropped calls.

MyRide Unified Comms

✓

Full Passenger Profile + Last 5 Trips.

✓

One-Click "Pop-up" Reservation.

✓

Dynamic Load & Zone-Based Logic.

✓

Automated, Trip-Linked Audio Vault.

✓

Elastic Scaling + Virtual Callbacks.

MyRide communications and dispatch operations

Benefit

The Benchmark of Reliable Comms.

Every call arrives with the passenger, their history and the live job already on screen, so your team can confirm a booking while the caller is still talking. It runs on carrier-grade SIP, so the line holds through a Friday night peak and every minute is accounted for.

  • Transition from "Hello" to "Confirmed Booking" in under 45 seconds.
  • See exactly who is calling and why before you even pick up the handset.
  • Direct enquiries to the right department, reducing internal radio chatter by 60%.
  • Ensure 99.99% uptime with a carrier-grade, cloud-native SIP architecture.
  • Recognise VIP and corporate accounts to provide high-tier prioritised service.
  • Add or remove dispatch extensions in seconds, not days.
  • Link call performance directly to operational ROI and driver settlements.

Ready to Modernise Your Dispatch?

Scale your fleet’s communication infrastructure with a system built for high-volume efficiency.

See Pricing
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The MyRide dispatch desk on a monitor: the booking form and live zone map beside the upcoming and current trip boards, with the driver app on a phone alongside.