Protect your drivers when it matters most.
Transport operators have a duty of care to the drivers representing their business every day.
Whether it's a safeguarding concern, aggressive passenger, medical emergency, vehicle incident or personal safety risk, MyRide provides drivers with immediate access to emergency support directly through the Driver App.
With one tap, operators can receive real-time alerts, live locations and critical incident information, allowing faster intervention when every second matters.
Built For Real-World Transport Operations
- Drivers work alone.
- They operate late at night.
- They enter unfamiliar locations.
- They transport members of the public every day.
While incidents are rare, operators need systems in place to respond immediately when something goes wrong.
Most dispatch systems focus on bookings.
MyRide focuses on the people carrying them out.
The Emergency SOS system was designed to provide operators with instant visibility and rapid response tools when drivers require assistance.
One-Tap Emergency Alert
When a driver feels unsafe or requires urgent assistance, they can activate the SOS alert directly from the Driver App.
- There is no need to call the office.
- No need to explain the situation.
- No need to search for contact details.
One tap immediately triggers an emergency event inside Mission Control.
Operators receive instant notification that assistance may be required.
Inside Mission Control
Live Driver Location
The moment an SOS alert is triggered, Mission Control can immediately display the driver's live location.
Operations teams can see:
- Current location
- Journey status
- Booking information
- Vehicle details
- Driver information
- Route activity
This allows teams to understand the situation quickly and coordinate an appropriate response.
Immediate Dispatch Visibility
Emergency alerts are surfaced directly within Mission Control.
Dispatchers and managers can instantly identify:
- Which driver triggered the alert
- Where the incident occurred
- Which booking is affected
- Current trip status
- Driver contact information
- Vehicle information
This reduces response times and helps teams make informed decisions immediately.
Linked To Active Bookings
Unlike standalone safety apps, MyRide connects the emergency alert directly to the driver's current activity.
Operators can immediately see:
- Passenger information
- Journey details
- Pickup location
- Destination
- Customer records
- Communication history
This context can be critical during an incident investigation or emergency response.
Automatic Escalation Workflows
Every operator manages incidents differently.
MyRide allows emergency events to trigger predefined workflows and escalation procedures.
Depending on your requirements, alerts can be escalated to:
- Operations managers
- Dispatch teams
- Duty managers
- Security teams
- Third-party safety providers
- Emergency contacts
This ensures the right people are notified immediately.
Optional Audio Recording Support
Where legislation and local regulations allow, operators can enable automatic incident recording functionality.
This can provide additional context during investigations and support post-incident reviews.
Recordings can be linked directly to the incident event, creating a structured audit trail.
Incident Records
Incident Tracking & Investigation
Every emergency alert generates a complete incident record.
Operators can review:
- Time of alert
- Location
- Driver details
- Booking information
- Actions taken
- Resolution status
- Supporting notes
This creates accountability and supports safeguarding, insurance and compliance requirements.
Every Service Type
Protecting Drivers Across Every Service Type
The SOS system is particularly valuable for operators providing:
- Private hire services
- Taxi services
- Home-to-school transport
- Healthcare transport
- Adult care transport
- Corporate travel
- Airport transfers
- Executive travel
- Night-time economy transport
Each environment presents different risks, but the need for rapid communication remains the same.
Driver Confidence
Safety technology is not only about responding to incidents.
It also gives drivers confidence.
Knowing that support is available at the touch of a button helps drivers feel more secure while working.
This can improve driver satisfaction, retention and trust in the operator.
Driver Safety
Part Of A Larger Driver Safety Ecosystem
The Emergency SOS feature works alongside other MyRide safety tools including:
- SOSEmergency SOS
- Driver verification
- Vehicle compliance
- Fatigue monitoring
- Driver ratings & reviews
- SOSEmergency SOS
- Journey tracking
- Customer communication
- Number masking
- Audit trails
Together these tools help operators create a safer working environment for drivers and passengers alike.
Real-Time Operational Awareness
When an incident occurs, speed matters.
The ability to immediately identify who is involved, where they are and what journey they are completing can dramatically improve response times.
- Who
- Wade Warren · D-0042
- Where
- Station Road, outside no. 14
- What journey
- B-30412 · on board · 6 min from drop-off
Mission Control provides this visibility from a single dashboard, allowing teams to act quickly and confidently.
What MyRide Replaces
Many operators currently rely on:
- Drivers calling the office
- Personal mobile phones
- WhatsApp messages
- Radio systems
- Manual incident reporting
- Paper records
- Separate safety applications
MyRide replaces these fragmented processes with a connected safety workflow built directly into the operational platform.
Operator Outcomes
A more resilient operation.
With MyRide, operators can improve driver safety, reduce response times, strengthen safeguarding procedures and create better visibility across critical incidents.
The result is a more resilient operation and greater confidence for both drivers and management teams.
Give your drivers support when they need it most.
MyRide's Emergency SOS system provides instant alerts, live location tracking and real-time incident visibility, helping operators respond faster and protect their workforce.