Independent drivers. Complete control.
Give drivers more independence while maintaining complete operational control.
- Fatigue ManagementPromote safer driving and improve duty-of-care compliance.
- Driver Subscription PlansCreate flexible commission structures and driver membership programmes.
- Driver Boundaries & GeofencingStop offering drivers work they are unlikely to accept.
- Driver Ratings, Reviews & ComplaintsBuild a culture of accountability and continuous improvement.
- Driver Help CentreAnswer the questions drivers ring the office about, before they ring.
Mission Control
Managing drivers is about more than assigning bookings. The most successful operators create systems that improve driver accountability, protect compliance, increase retention and ensure the right drivers receive the right work.
Mission Control includes a range of built-in driver management tools designed to help operators manage their fleet more effectively while reducing the amount of manual intervention required from the office.
Fatigue Management
Promote safer driving and improve duty-of-care compliance.
Long working hours and excessive trip volumes can increase operational risk.
Mission Control includes a Dual-Trigger Fatigue Management system that monitors both driver activity and working patterns. Safety checks can be triggered based on the number of hours a driver has been online or the number of trips they have completed.
When thresholds are reached, drivers receive an acknowledgement prompt directly within the Driver App. The interaction is recorded and can be reviewed by operators as part of compliance and safety monitoring.
This helps operators demonstrate a proactive approach to driver welfare while maintaining visibility over potential fatigue risks across the fleet.
Benefits
- Improve driver welfare
- Support safer operations
- Create auditable fatigue records
- Monitor driver workload
- Reduce operational risk
Driver Subscription Plans
Create flexible commission structures and driver membership programmes.
Not every driver wants the same relationship with your business.
Mission Control allows operators to create subscription-based driver plans that provide different levels of access, benefits and commission structures.
Drivers can subscribe to plans such as Bronze, Silver or Gold, with each tier offering different commercial incentives and operational advantages.
Examples include:
- Reduced commission rates
- Priority job allocation
- Access to premium bookings
- Minimum earnings guarantees
- Exclusive contract opportunities
- Enhanced support packages
Benefits
- Improve driver retention
- Create predictable recurring revenue
- Reward loyal drivers
- Differentiate service levels
- Reduce driver churn
Driver Boundaries & Geofencing
Stop offering drivers work they are unlikely to accept.
One of the biggest causes of booking declines is sending jobs outside a driver's preferred operating area.
Mission Control allows drivers to define their working boundaries directly within the Driver App.
The dispatch engine automatically respects these boundaries, ensuring drivers only receive relevant work within the areas they are willing to cover.
This improves acceptance rates, reduces frustration and helps operators maintain better geographical coverage.
Common Uses
- Local operating zones
- Airport-only drivers
- City-centre specialists
- Regional coverage teams
- Contract-specific areas
- Cross-border restrictions
Benefits
- Increase acceptance rates
- Reduce booking declines
- Improve driver satisfaction
- Lower dead mileage
- Optimise fleet coverage
Driver Ratings, Reviews & Complaints
Build a culture of accountability and continuous improvement.
Every completed journey contributes to a driver's performance profile.
Customer ratings and reviews are automatically recorded and aggregated within Mission Control, giving operators a clear picture of driver performance over time.
Where complaints are submitted, they are routed into a structured moderation workflow for review and investigation.
Operators can identify trends, recognise top-performing drivers and intervene when performance standards begin to decline.
High-performing drivers can be prioritised for premium work, while drivers requiring support can be identified for coaching or retraining.
Monitor
- Customer ratings
- Review history
- Complaint trends
- Acceptance rates
- Cancellation rates
- Performance scores
- Driver feedback
Benefits
- Improve service quality
- Reward top performers
- Identify training opportunities
- Reduce customer complaints
- Maintain consistent standards
Driver Help Centre
Answer the questions drivers ring the office about, before they ring.
Most calls from drivers are the same few questions: how to upload a document, when they will be paid, what a status means.
Your team writes the answers once in Mission Control, as articles grouped into topics. Drivers find them from their profile in the Driver App, and can search them.
When something cannot wait, such as a new council requirement or a change to how you pay, publish it as an urgent update. The Driver App shows it at sign-in, and the driver reads it before going online.
Articles can be written for your office team as well, so dispatch policies and how-to guides live in the same place.
Typical articles
- Uploading compliance documents
- When you will be paid
- Airport pickup procedure
- Using the card reader
- Cancellation rules
- Your vehicle checklist
Benefits
- Fewer calls to the office
- Answers drivers find themselves
- Urgent changes read before work
- One place for every policy
- Faster onboarding for new drivers
Why It Matters
The difference between an average operator and a great operator is often how effectively they manage their drivers.
Mission Control provides the tools needed to support drivers, monitor performance and create a more structured, scalable operation.
Instead of relying on manual oversight and reactive management, operators gain a proactive framework for improving performance, increasing retention and maintaining service quality across the entire fleet.
Better drivers, managed better.
Support drivers, monitor performance and keep control of the whole fleet from Mission Control.