Activity Centre
Customers expect visibility.
They want to know where they've travelled, what they've spent, who they travelled with and what bookings they have coming up.
The Activity Centre gives passengers a complete history of their relationship with your business, helping them manage bookings, access receipts, rebook journeys and track account activity from a single screen.
For operators, this creates a more engaged customer base while reducing support requests and increasing repeat bookings.
The Customer's Personal Travel Timeline
Instead of searching emails, receipts and booking confirmations, customers have access to a complete timeline showing everything that has happened on their account.
Everything lives in one place.
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Customers can instantly access a full record of every journey they have completed through your platform.
Each journey includes:
Passengers always have access to their travel history whenever they need it.
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The Activity Centre isn't only about the past.
Customers can also see future bookings and upcoming travel plans.
Whether it's an airport transfer next week, a cruise transfer next month or a regular business trip tomorrow, passengers always know what's coming next.
Upcoming journeys include:
Everything required before travel begins.
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Many customers travel the same routes repeatedly.
Rather than entering the same information again, passengers can instantly rebook previous journeys directly from their activity history.
What previously took minutes can now be completed in seconds.
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Receipts are often one of the most requested customer documents.
The Activity Centre provides immediate access to:
Business travellers and corporate users can quickly retrieve the information they need without contacting support.
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Customers can see exactly how much they have spent across their account.
The Activity Centre provides visibility into:
This creates transparency and helps customers manage their transport budgets more effectively.
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Passengers can view their complete loyalty history from one place.
Track:
Customers remain engaged because they can clearly see the value they are receiving from your platform.
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Customers who refer friends and colleagues can monitor their referral activity directly through the Activity Centre.
View:
This helps encourage continued participation in your referral programme.
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The Activity Centre also acts as a central hub for customer support interactions.
Customers can track:
Everything remains connected to the original booking for complete transparency.
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Corporate travellers often need access to historical journey information.
The Activity Centre provides visibility into:
This makes the platform particularly valuable for business accounts and frequent travellers.
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Airport and cruise customers often book well in advance.
The Activity Centre keeps future travel organised by displaying:
Customers always know what's planned and what information is available.
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The Activity Centre continuously updates as customers interact with your platform.
Passengers receive visibility into:
Everything happens in real time.
Fewer Support Requests
When customers can access information themselves, they contact support less frequently.
Instead of asking:
“Can I have my receipt?”
Receipts › B-30412 · £42.50 · PDF
“What time was my booking?”
Past › Mon 19 Oct · 05:40
“Who was my driver?”
Wade Warren · silver saloon, ZD24 RDE
“How much did I pay?”
£42.50 on Visa •••• 4242
The answers are already available inside the app.
This reduces operational workload while improving customer satisfaction.
Create A More Valuable Customer Experience
Customers continue returning to the app because it provides value beyond booking transport.
It becomes the central place where they manage all aspects of their travel activity.
Why Operators Love Activity Centre
Every interaction strengthens the relationship between the customer and your business.
From past journeys and receipts to rewards and upcoming bookings, keep everything organised in one place.