Skip to content
myRide
Book a Call

Waiting Time

Charge for waiting fairly, and only when you mean to.

Set free waiting time by ride type, at airports and busy places, and for individual customers. MyRide works out the rest on every booking.

The clock starts at the booked pickup time, not when a driver turns up early, so passengers are only charged for time that was really theirs.

Book A DemoSee how the rules work

Why It Matters

Waiting time is one of the most disputed lines on any fare.

Without clear rules

  • One free allowance for every job, whether it is a station run or a long-haul arrival.
  • Business customers charged for waiting their contract says is free.
  • Drivers guessing when the free time has run out.
  • Nobody able to explain the figure when a customer asks.

With MyRide

  • Allowances that change with the place and the ride type.
  • Customer overrides that switch waiting off where it should be.
  • A clock that starts at the booked time, never earlier.
  • Every charge worked out the same way, every time.
Which Rule Applies

Three levels of rules, checked in the same order every time.

When a driver waits, MyRide looks for the most specific rule first and works outwards.

An airport, place or event rule at the stop comes first. Then the customer's own setting for that ride type. Then the ride type's default free minutes.

A customer set to no waiting charge is never charged on that ride type, even at an airport.

  • Airport, place or event rule
  • Customer override for the ride type
  • Ride type default
  • No charge where a customer is exempt
A Fair Clock

Only the wait that belongs to the passenger.

Pickup waiting starts at the later of the booked time and the moment the driver arrives, and runs until the passenger is on board.

Arriving early never starts the clock before the booked time. Waiting at a via stop is counted on its own, after that stop's free minutes, and charged at the fee per minute set on your tariff.

  • Never starts before the booked time
  • Free minutes at pickup
  • Free minutes at each via stop
  • Fee per minute from your tariff
Airports And Places

Longer allowances where passengers need them.

Set a default free wait for every airport pickup, then add your own places with a radius and their own free minutes.

Search for an address or drop a pin, set how wide the area is, and every pickup inside it gets that allowance. Event rules cover the days a venue is busier than usual.

  • One default for airport pickups
  • Named places with a radius
  • Rules for event days
  • Placed by search or on the map
Customer Overrides

Honour what you agreed with each account.

Give a business customer their own free minutes on a ride type, or switch waiting charges off for them altogether.

Add several customers and several ride types in one save, and each pair gets the same pickup minutes, via minutes and charge setting.

The customer's record shows their waiting settings, so a team member without access to settings can still see whether they are charged.

Rolling out

Rolling Out Now

Built, and reaching operators now.

These parts of waiting time are finished and are being switched on for operators.

  • One switch for the company

    Turn waiting charges off for every booking in one place, without losing the rules you have set up.

  • Fixed prices, your call

    Choose whether fixed-price trips can be charged waiting time or always stay at the agreed price.

  • Shown on the booking

    The fare shows when pickup and via waiting will start, or that waiting is off and the reason why.

  • Explained in the changelog

    Every waiting charge records the pickup wait, via wait, free minutes and amount, so anyone can see how it was reached.

  • A countdown for drivers

    Drivers see when the free waiting time on a booking is about to run out.

Charge the waits you should, and none you should not.

See airport, place and customer rules working on bookings like yours.

Book A DemoExplore the Pricing Engine