Security & Audit
Every login protected. Every change on record.
MyRide protects who can get in, limits what each person can do, and records every change to a booking: what changed, who changed it and when.
When a customer complains, a council asks or an insurer needs evidence, the answer is already written down.
A-4417 · Change log
5 eventsWhy It Matters
A dispatch office handles personal details, money and safety every minute of the day.
Without the right controls
- Shared logins, so nobody knows who did what.
- Everyone able to see and change everything.
- Edits to a booking that leave no trace.
- Two dispatchers working the same job without knowing.
With MyRide
- A login for each person, protected by a second step.
- Access levels that match each person's job.
- A full change log on every booking.
- Live indicators showing who has a booking open.
Office users
2FA requiredTwo-step sign-in, and the right access for each person.
Office users can protect their login with two-factor authentication, and the company can make it compulsory for everyone.
Each person gets an access level that matches their job, so a call handler and an owner see different things. Payment settings, such as Stripe and SumUp, are only ever visible to the owner.
Two-factor events are kept on an audit page, so you can see when it was set up, used or changed.
- Two-factor authentication
- Compulsory for the whole company
- Access levels per person
- Payment settings for owners only
Driver messages · D-0042
AuditedEvery booking keeps its own history.
The change log on a booking captures every event: driver assignments, who viewed it, every edit, and exactly what changed, by whom and when.
Messages are recorded too, including which team member first opened a message from a driver. It is the evidence you need for complaints, disputes, audits and insurance claims.
- Driver assignments
- Who viewed the booking
- Every edit, before and after
- Who opened a driver's message first
A-4417
See who else has a booking open.
When a colleague opens the same booking, their initials appear on it, live, so two people never work the same job at once.
Hover over them to see who it is and how long they have had it open. Presence clears the moment they close the booking, or after two minutes without activity.
Built In
Protection that comes as standard.
Your data, kept apart
Each operator's bookings, customers, drivers and settings are kept separate from every other operator on the platform.
Card details held by Stripe
Card payments run through Stripe, so card numbers are never stored in your dispatch system.
Logins for councils and police
Licensing officers and police can be given their own login with a view made for them, instead of a spreadsheet sent by email.
Numbers kept private
Passengers and drivers talk through the apps, so neither sees the other's personal phone number.
Owner-only money settings
Only the account owner can connect, change or disconnect payment accounts.
New features, trialled first
New features can be switched on for a small group of operators first and carry a Beta label until they are open to everyone.
Rolling Out Now
More control for owners, without calling us.
These owner controls are built and are being switched on for operators.
Reset two-factor sign-in
If a team member loses their phone, the owner resets their two-factor setup and they set it up again at their next sign-in.
Passwords and lockouts
Set a password, ask for a new one at the next sign-in, or lock and unlock an account.
Sign out everywhere
End a person's sessions on every device at once, with every reset and change kept in the change log.
Run a tighter office, with the evidence to prove it.
See sign-in controls, change logs and live presence working in Mission Control.