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Put the right drivers on the right jobs automatically.

Advanced Driver Groups allow operators to create intelligent driver pools based on skills, experience, vehicle type, compliance, location, contracts and performance.

Book A DemoSee Driver Groups In Action

One Pool

Stop Treating Every Driver The Same

Most dispatch systems treat drivers as a single pool.

One pool, nearest driver

  1. 1A booking enters the system.
  2. 2The nearest driver receives the offer.
  3. 3The system rarely considers whether that driver is actually the best person for the job.

This creates operational problems.

  • School jobs go to drivers without safeguarding experience.
  • Executive customers receive standard vehicles.
  • Airport work gets assigned to drivers unfamiliar with terminals.
  • Wheelchair bookings go to drivers without suitable vehicles.
  • High-value corporate clients receive inconsistent service.

Advanced Driver Groups solve this problem.

What Are Advanced Driver Groups?

Driver Groups allow operators to organise drivers into intelligent categories that control how bookings are distributed throughout the platform. Instead of relying solely on location, dispatch decisions can be influenced by driver capability, experience, vehicle suitability, contract eligibility and operational requirements.

The result is smarter dispatching, higher customer satisfaction and better operational control.

Your Groups

Build Groups Around Your Business

Every transport operation is different. Advanced Driver Groups allow you to create groups that reflect how your business actually works.

WWWade WarrenIn three groups at once
  • Home-to-School Drivers
  • Airport Specialists
  • Night Shift Drivers

Drivers can belong to multiple groups simultaneously, allowing operators to build highly flexible allocation rules.

Examples include:

  • Airport Specialists
  • Home-to-School Drivers
  • Executive Drivers
  • Wheelchair Accessible Drivers
  • Corporate Account Drivers
  • Cruise Transfer Drivers
  • Healthcare Drivers
  • School Contract Drivers
  • VIP Drivers
  • Multilingual Drivers
  • Pet-Friendly Drivers
  • Night Shift Drivers
  • New Driver Groups
  • Preferred Driver Pools
  • Long Distance Specialists

See Driver Groups In Action

Dispatch The Right Driver Automatically

When a booking enters Mission Control, Advanced Driver Groups work alongside the dispatch engine to determine eligibility.

Rather than offering the booking to every available driver, the platform automatically filters the pool based on your requirements.

Pick a booking to see who it can go to.

New booking

Route 14 · 07:40

Needs

School Drivers

School work goes to approved school drivers.

4 of 12 drivers eligible

Nearest overall: Guy Hawkins, 1 min · not in group

  • WWWade Warren4 min away

    Offered

  • EPEleanor Pena2 min away

    Not in group

  • KWKristin Watson7 min away

    Not in group

  • BCBessie Cooper9 min away

    In group

  • CHCourtney Henry3 min away

    Not in group

  • JBJerome Bell6 min away

    In group

  • GHGuy Hawkins1 min away

    Not in group

  • LALeslie Alexander5 min away

    Not in group

  • JWJenny Wilson8 min away

    Not in group

  • RFRobert Fox2 min away

    Not in group

  • EHEsther Howard11 min away

    In group

  • CWCameron Webb6 min away

    Not in group

The dispatch process becomes more intelligent without creating additional work for the office.

More Than Dispatch

One set of groups, used everywhere.

Contracts, permissions, pricing, handbacks, messages, performance, geography and compliance.

Contracts

Built For Contract Work

Advanced Driver Groups become especially powerful when managing recurring contracts and structured transport.

Operators can create dedicated groups for:

  • School Contracts
  • SEND Transport
  • Council Contracts
  • Healthcare Services
  • Corporate Routes
  • Staff Shuttles
  • Long-Term Passenger Assignments

✓This ensures contract work is always offered to drivers who meet the required standards and expectations.

Permissions

Manage Driver Permissions

Driver Groups do more than control dispatch. They can also control what drivers are allowed to do within the platform.

Examples include:

  • Which bookings they can view
  • Which contracts they can bid on
  • Which pricing structures apply
  • Which service areas they operate within
  • Which communication groups they belong to
  • Which handback rules apply
  • Which incentives they receive

✓This allows operators to manage large fleets while maintaining consistency and control.

Pricing

Custom Pricing By Driver Group

Different services often require different pricing structures. Advanced Driver Groups allow operators to apply bespoke rate cards to specific groups.

Executive Drivers may receive higher rates. School Drivers may receive contract-specific pricing. Airport Specialists may receive airport premiums. Corporate Drivers may receive negotiated account rates. Healthcare Drivers may operate under dedicated contract pricing.

✓This removes the need for manual calculations and creates greater financial consistency.

Handbacks

Driver Handback Rules

Not every driver should be allowed to hand back every booking.

Advanced Driver Groups work with MyRide's Handback Rules Engine to control exactly when a booking can be returned to dispatch.

Rules can be configured based on:

  • Time Before Pickup
  • Booking Type
  • Customer Type
  • Priority Level
  • Contract Status
  • Premium Service Flags
  • Driver Group Membership

✓Operators gain complete control over service delivery without relying on manual supervision.

Messaging

Group-Based Communication

Communication becomes significantly easier when drivers are organised into groups. Mission Control allows operators to send targeted messages to specific driver groups.

Examples include:

  • Airport Operations Updates
  • Weather Alerts
  • School Route Changes
  • Contract Updates
  • Corporate Service Notices
  • Policy Changes
  • Training Announcements
  • Emergency Notifications

✓Instead of sending messages to the entire fleet, operators can communicate only with the drivers who need the information.

Performance

Performance-Based Driver Groups

Groups can also be used to reward performance. Operators can create dedicated groups for high-performing drivers based on metrics such as:

  • Customer Ratings
  • Acceptance Rates
  • Punctuality
  • Completion Rates
  • Contract Compliance
  • Driver Experience

✓This allows premium work to be prioritised for drivers who consistently deliver excellent service.

Geography

Geographic Driver Groups

Not every driver wants to work everywhere.

Advanced Driver Groups allow operators to combine driver groups with availability centres and geographical boundaries.

Examples include:

  • Southampton Drivers
  • London Drivers
  • Airport Drivers
  • Port Drivers
  • City Centre Drivers
  • Regional Coverage Teams

✓This improves offer acceptance rates while reducing unnecessary declines.

Compliance

Driver Groups For Compliance

Groups can also be linked to compliance requirements.

Examples include:

  • Enhanced DBS Drivers
  • WAV Certified Drivers
  • Healthcare Approved Drivers
  • Council Approved Drivers
  • Airport Accredited Drivers
  • Training Completed Drivers

✓This helps ensure drivers only receive work they are fully qualified and authorised to perform.

Platform-Wide

Works Across The Entire Platform

Driver Groups are integrated throughout MyRide. They influence:

This creates a consistent operational framework across the business.

  • Dispatch
  • Contract Allocation
  • Driver Bidding
  • Pricing
  • Messaging
  • Reporting
  • Compliance
  • Performance Monitoring
  • Operational Workflows

Real-World Examples

How operators use Driver Groups.

Why Operators Use Advanced Driver Groups

As fleets grow, managing drivers individually becomes impossible.

Advanced Driver Groups allow operators to organise drivers logically and automate many operational decisions.

The result is:

  • Better dispatching
  • Stronger compliance
  • Higher customer satisfaction
  • Improved contract management
  • Less manual intervention
  • More consistent service delivery
  • Better driver accountability
  • Greater operational control

For Operators

What This Gives Operators

  • Better Driver AllocationEnsure the right driver receives the right booking.
  • Reduced Dispatch WorkloadAutomate eligibility checks and allocation decisions.
  • Improved Service QualityMatch bookings with drivers who meet customer expectations.
  • Greater Contract ControlKeep contract work within approved driver pools.
  • Stronger ComplianceRestrict work to qualified and authorised drivers.
  • More Scalable OperationsManage hundreds or thousands of drivers without increasing complexity.

Comparison

Standard driver pools against Advanced Driver Groups.

Standard Driver Pools

  • All drivers treated equally

  • Basic location-based dispatch

  • Manual allocation decisions

  • Limited operational control

  • Generic communication

  • Basic pricing structures

  • Difficult contract allocation

Advanced Driver Groups

  • Drivers organised by capability

  • Multi-layer eligibility filtering

  • Automated assignment logic

  • Full dispatch control

  • Targeted driver communication

  • Group-based pricing

  • Contract-specific driver pools

Build a smarter driver network.

Organise drivers by skill, compliance, performance, contracts and geography to create a more efficient, scalable transport operation.

Book A DemoExplore Driver Management